FAQ's

What types of lighting solutions does Wouja offer?

Wouja specializes in innovative lighting solutions designed to enhance home decor. Our product range includes unique items such as the 3D Crystal Night Light Lamp and the stylish 3-Light Industrial Flush Mount Ceiling Lamp, which combine functionality with elegance.

How can I ensure the best lighting effect in my home?

To achieve optimal lighting effects, consider the size and layout of your space. For instance, using multiple light sources can create a warm and inviting atmosphere. Additionally, selecting fixtures that complement your decor style can enhance the overall aesthetic of your living spaces.

What is the processing time for orders?

Orders placed before 5:00 PM (EST), Monday to Saturday, will be processed within 1–3 business days. Orders placed after this time or on Sundays/public holidays will be processed on the next business day.

What shipping options are available for my order?

Wouja offers free standard shipping on all orders within the United States. Once your order is processed and shipped, delivery typically takes 4-10 business days, depending on your location.

What is the return policy for products purchased from Wouja?

Customers may request a return within 30 days of receiving their order. To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received. Certain items, such as clearance products or personalized/custom items, may not be eligible for return.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email containing a tracking number. This allows you to monitor your package's journey until it arrives at your designated address.

What should I do if I receive a damaged or incorrect item?

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery. Provide photos of the item, and we will arrange for a replacement or full refund at no extra cost.

Can I exchange an item for a different model?

If you wish to exchange an item for a different model or replacement, please contact our support team. We are happy to assist you, provided the item is still available.

How can I contact customer support for further inquiries?

You can reach our customer support team via email at support@wouja.com . Our business hours are Monday to Friday, from 8:00 AM to 5:00 PM.